THE PALLADIUM HAIR COMPANY / STAFF

Professionalism is the foundation, Atmosphere is the spirit and Team completes the design for Palladium Hairdressing Co. The Client Experience and a friendly synergy of Palladium Hairstylists and Experts, creates a unique, Euro-South African, progressive, High Fashion focus for Palladium clients.

Education and Consultation are key to understanding Client Individuality; this principal is Signature to Palladium. Palladium is a Vibrant and Energetic medium of the Eclectic that has re-defined and re-invented traditional salon culture; this is the music of The Palladium Experience.

Palladium Signature to Salon Culture is established by a set of beliefs whereby all Palladium staff aspires to. Professional excellence is maintained for clients, while Personal Care and Life Skills define a truly progressive characteristic in Palladium Culture. The cocktail and synergy in these elements, married with an on-going Educational Program provide total strategy for success. The sincerity that clients and staff are familiar to at Palladium is typical to Palladium progress over the years, and is the natural progression that inspires future growth. Therefore Palladium Culture is defined by coaching, and hands on approach to personal, professional and educative goal setting. Effectively, clients experience a similar approach to their hair and stylist commitment to the continued re-inventing of ideas and the tailoring of services. Client loyalty is paramount.

The Managerial Team replaces the traditional owner, manager type infrastructure. It aims to use the ‘Many hands that make light work’ philosophy for salon management. Team work and communication are at the core of this Managerial Profile, used by international companies to create empires. The system of management creates a responsibility platform for employees that show interest in alternative areas for salon development that are key to the functioning of the professional salon environment. All areas are essential to a healthy and growing salon, challenging each member to take an ownership approach to relevant responsibilities. ‘All for one’, captures the all working toward one vision and goal mentality of the Managerial Team. A Palladium is given to each member respectfully to encourage individual growth and promotes ‘thinking outside the box’. This attitude is responsible for Palladium’s leadership in the hairdressing and salon industry, and it is a philosophy that will continue to support the high standards of the Palladium Brand.

Palladium defines service as the process of hosting a client by way of creating an experience. This does not merely involve hairdressing skills and making them look good, more importantly making the client feel good, and a type of hairdressing and psychology all rolled into one. Individual needs and attention to client care expresses the holistic approach to clients bringing all these dimensions together with the purpose of making the client feel the at the peak of her confidence and beauty.

The Palladium Professional Hairdresser and employee is a new generation of Professional consistent with the evolution achieved by Palladium standards. Each employee and stylist is informative and helpful in the promoting of all Palladium Services:
Professionalism is defined through a Palladium skills and customer service standard. This standard is established by combined qualifications and experience of The Managerial Team. Each staff member that works on the Palladium Floor must be consistent and competent in their confidence and ability to provide Palladium clients with the best customer service standards.