The Managerial Team replaces the traditional owner, manager type infrastructure. It aims to use the ‘Many hands that make light work’ philosophy for salon management. Team work and communication are at the core of this Managerial Profile, used by international companies to create empires. The system of management creates a responsibility platform for employees that show interest in alternative areas for salon development that are key to the functioning of the professional salon environment. All areas are essential to a healthy and growing salon, challenging each member to take an ownership approach to relevant responsibilities. ‘All for one’, captures the all working toward one vision and goal mentality of the Managerial Team. A Palladium is given to each member respectfully to encourage individual growth and promotes ‘thinking outside the box’. This attitude is responsible for Palladium’s leadership in the hairdressing and salon industry, and it is a philosophy that will continue to support the high standards of the Palladium Brand.

Palladium defines service as the process of hosting a client by way of creating an experience. This does not merely involve hairdressing skills and making them look good, more importantly making the client feel good, and a type of hairdressing and psychology all rolled into one. Individual needs and attention to client care expresses the holistic approach to clients bringing all these dimensions together with the purpose of making the client feel the at the peak of her confidence and beauty.

The Palladium Professional Hairdresser and employee is a new generation of Professional consistent with the evolution achieved by Palladium standards. Each employee and stylist is informative and helpful in the promoting of all Palladium Services:
Professionalism is defined through a Palladium skills and customer service standard. This standard is established by combined qualifications and experience of The Managerial Team. Each staff member that works on the Palladium Floor must be consistent and competent in their confidence and ability to provide Palladium clients with the best customer service standards.